Frequently Asked Questions
To serve you better, we’ve assembled a list of our customers’ most frequently asked questions. If you don’t find your answer here, feel free to contact us.[/fusion_text]
STEP 1 Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a black plastic box on your property line. Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. There sometimes two meters in the box. Your meter is the one closest to your house. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest thousand gallons used during a billing period. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
A repair could have been completed recently allowing air to enter the line, causing the milky look. If you fill a glass with water and let it sit on the counter for a few minutes, you will find the air bubbles have dissipated and the water is now clear.